Last updated: December 17, 2017
The Information We Collect
When you visit our Service, we may collect information regarding your visit from your computer. Such information helps us to determine information about how you found our Service, the date that you visited our Service, and search engines that may have led you to our Service. We collect this information in order to continually improve and enhance the functionality of the Service. Generally, you may provide us with two types of information: User Content, which may include Personally Identifiable Information, and Website Usage Information, both of which are discussed in greater detail below.
1. Personal Information You Choose to Provide.
a. Sign-Up Information and Profile. We will ask you to provide certain information if you choose to register to receive our periodic newsletters or purchase a Product, including your name, email address, shipping address, and other information (collectively, "Personally Identifiable Information"). Harlen complies with the California Online Privacy Protection Act of 2003 ("CalOPPA") with respect to Personally Identifiable Information about you (the individual consumer) collected online and maintained in an accessible form by us (the operator). Do not supply to us or disclose on the Service any Personally Identifiable Information of any person under 13 years of age, as we do not intend to collect information from anyone under 13 or invite to them to participate in the Service. If you are over 13 years of age but under 18 years of age, you are only able to utilize the Service under the supervision of a parent or legal guardian, and we may require the collection of Personally Identifiable Information from your parent (including the parent's full name, email address, and credit card billing information, including mailing address) for you to purchase Products. If you are over 13 years of age but under 18 years of age, the Service does not condition your participation in an online activity on you providing more information than is reasonably necessary for that activity.
b. Contact Us. If you email us, we may ask you for information, such as your name and preferred email address, so we can respond to your questions and comments. If you choose to correspond with us via email, we may retain the content of your email messages, your email address, and our response to you.
2. Website Usage Information.
b. Clear GIFs/Beacons. When visiting our Website, we may also use "Clear GIFs" (aka "web beacons" or "pixel tags") or similar technologies in our Website and/or in our communications with you. A Clear GIF is typically a one-pixel, transparent image located on a web page or in an email or other type of message, which helps us to verify an individual's viewing or receipt of a web page or message. Clear GIFs allow us to know whether you have viewed a web page prior to visiting our Website and may enable us to relate such information to other information, including your Personally Identifiable Information. We use information provided from Clear GIFs to enable more accurate reporting, improve the effectiveness of our brand, and improve the Service for our users.
c. IP Address and Clickstream Data. Our servers automatically collect data about your Internet Protocol ("IP") address when you visit us. When you request pages from our Website, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on this Website; the website you visit after this Website; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Website or a referral website; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our servers, to analyze general usage patterns, and to administer our Website. Such information may also be used to gather broad demographic information, such as country of origin and Internet Service Provider. Harlen may aggregate user information in a non-personally identifiable manner to enhance the Website with new features. Any or all of these activities with regard to the above-described Website Usage Information may be performed on our behalf by our third-party service providers.
How We Use Your Information
1. Personal Information. Information you submit to us through the Service may be used to operate, maintain, and provide the features and functionality of the Service. Harlen will use your email address to complete the signup process. By providing your email address, you consent to our using the email address to send you Service-related notices, including, among other things, notices required by law, in lieu of postal mail. You may not opt out of Service-related emails. Rarely, we may also use your email address to send you other messages, including changes to Service features and special offers.
2. Website Usage Information. We use non-Personally Identifiable Information, such as anonymous Website use data and IP addresses, to improve the quality and design of the Website and to create new features and services by storing, tracking, and analyzing your preferences and trends. We may use such information to: (a) remember information so that you will not have to re-enter it during your current or subsequent visits to the Website; (b) provide customized content and information; (c) monitor the effectiveness of our marketing campaigns and aggregate metrics such as total number of visitors and traffic; (d) diagnose or fix technology problems; (e) access your information after you sign in (when this feature becomes available); (f) market our Website to advertisers and other third parties; (g) aggregate general User statistics including demographic and geographic information; and (h) other purposes for which your personal identity is not revealed.
3. Location-Based Services. We collect location-based information in order to provide the specific location-based services which you request. You understand that certain location-based services require a location to function properly and your use of the Service on your mobile device with such features enabled signifies your agreement to use your location for the purposes of the Service.
When We Share Information
- We may share non-personally identifiable information (such as anonymous Website use data) with third-parties to assist them in understanding our Website, including Users' use of our Website and the services we provide and the success of advertisements and promotions.
- We may share non-personally identifiable aggregated user data, such as aggregated gender, age, geographic, and usage data (without the inclusion of a user’s name or other identifying information) to other third parties for our marketing and promotional purposes.
- We may share location-based information with third parties for their marketing and promotional purposes, if you have allowed location-based services.
Rights to Opt-In / Opt-out
You have the right to "opt in" and/or "opt out" of certain of our uses of your Personally Identifiable Information. For example, you may have the opportunity to elect whether you would like to receive correspondence from us. Your personal information will not be shared with third party service providers unless consent is given by you. You will have the opportunity to opt out of Harlen's promotional emails by clicking the "unsubscribe" link in the email you receive. You can also request this by sending an email to firstname.lastname@example.org, specifying whether: (i) you would like to opt out of receiving promotional correspondence from Harlen in general, or just via email, postal mail and/or by phone, and/or whether (ii) you would only like to opt out of certain of Harlen's e-newsletters or correspondence. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions, and communications with us.
Third Party Payment Providers
Our Commitment to Children's Privacy
Protecting the privacy of young children is especially important and is mandated by U.S. law. For these reasons, Harlen does not knowingly collect Personally Identifiable Information on the Service from persons under 13 years of age, and no part of our Service is directed to persons under 13. If you are under 13 years of age, then you must not use or access the Service at any time or in any manner or provide any information to the Service. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on our Service, we will delete the information from our records.
YOU AFFIRM THAT YOU ARE OVER THE AGE OF 13, AS THE WEBSITE IS NOT INTENDED FOR CHILDREN UNDER 13 WHO ARE UNACCOMPANIED BY A PARENT OR LEGAL GUARDIAN.
You may, of course, decline to submit Personally Identifiable Information to the Website, in which case you may not be able to register, if that ability is offered, or Harlen may not be able to provide certain services to you. You may request that Harlen update, correct, or delete your Personally Identifiable Information from the current Website by contacting us at email@example.com. We will respond to your request within thirty (30) days. However, before we are able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and provide other details to help us to respond to your request. To protect your privacy and security, we take reasonable steps (such as requesting a password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your password and account information at all times. You may decline to utilize location-based services on your mobile device. If you do not want us to use location-based information, please refrain from using a location-based service or click "Don’t Allow" when your mobile device requests your location-based information.
Online Tracking Disclosures
You may be accessing the Website via a browser that has a "Do Not Track" setting. Under AB 370 of CalOPPA, we are required to disclose our response to a browser's "do not track" signal. If you have turned this setting in your browser on, or if you are using a browser with the default setting of "Do Not Track," please be advised that all features of the Website may not function. As detailed above, we collect a variety of functional and analytic cookies in order for you to completely engage with our services. If you wish to opt-out of the collection of tracking information, you may do so according to your browser settings; however, please be advised that such an election may limit the functionality of the Website available to you.
Our Commitment To Data Security
We have implemented commercially reasonable technical and organizational measures designed to secure your Personally Identifiable Information from accidental loss and from unauthorized access, use, alteration, or disclosure. Such measures include, but are not limited to, the utilization of Secure Sockets Layer (SSL) encryption to transmit sensitive information through the Website. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your Personally Identifiable Information at your own risk.
While Harlen strives to protect the security and integrity of Personally Identifiable Information on its Website, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that your information, during transmission through the Internet or while otherwise in our care, will be safe from intrusion of others. You should also be aware that if you contact us by email or a "contact us" or similar feature on the Website, your transmission might not be secure. An unaffiliated third party could view information you send by these methods in transit. You should also be aware that if you are accessing the Service via a mobile device, your transmissions may not be secure due to the inherent nature of mobile data carrier networks. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.
Compromise of Personal Information
California Privacy Rights
Under California's "Shine the Light" law (California Civil Code §1798.83), California residents who provide personal information in obtaining products or services for personal, family or household use are entitled once per calendar year to request and obtain from us information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2014 will receive details concerning 2013 sharing activities). To obtain this information, please email us with "Request for California Privacy Information – Shine the Light" on the subject line and in the body of your message. We will, in turn, provide the requested information on covered sharing to you at your email address.
Harlen - Attn: Privacy
1112 Montana Avenue #330
Santa Monica, CA | 90403