FAQ


What is your SHIPPING policy?

Harlen offers complementary shipping on all U.S. orders. 

Because a signature is required for delivery, we recommend shipping to your office address.  (That said, if you need a customized delivery solution, please let us know.)  We will keep you informed about shipping, tracking, and delivery status via email. 

what is your RETURN + REFUND policy?

Harlen offers a 30-day return window with complementary return shipping from the U.S.  Our pieces are durable, not precious, so move your work + life in and try out your new Harlen.  Return the piece in its original and unused condition with its hangtag and informational paperwork as well as its custom dustbag and product box.  Please reuse the signature black Harlen shipping box to ensure that the product box and the piece are adequately protected during shipping.  If you do choose to return the piece, please contact Client Services for a return label.

is a harlen easy to CARE for?

Yes—very. Harlen’s Modern Careerpieces are designed to require minimal care.  Because you have better things to do.  Care information follows and is also included with your piece.

  • Leather:  To remove dust, simply wipe with a microfiber cloth.  If it gets wet, blot and let it air-dry.

  • Lining: Dust with a clean, dry cloth. Spilled liquids bead and can be blotted. For stains, contact us for specific instructions.

  • Hardware: Wipe with a damp cloth. Shine with silver polish on a dry cloth.

  • American alligator: Avoid getting the piece wet. If it gets wet, let it dry naturally. Take care when using hand creams or body lotions, as their residues could darken or discolor the piece. Polish with a dry cotton cloth.

  • Tibetan fur: Dust off the fur or vacuum it gently on the lowest setting with a hand-held attachment to remove debris. If it gets wet, shake off the moisture and let it air-dry.

  • Storing: Store Harlen Modern Careerpieces in the dustbag, away from humidity, moisture, or direct sunlight.

What are harlen's practices with regard to sustainability?

Harlen was awarded Positive Luxury's "Brands to Trust" Butterfly Mark — learn about this prestigious honor here — because we use sustainable materials that embody durability and style.  We source our materials exclusively from Italy from the finest Italian firms.  Our Italian leathers and Tibetan furs, which come to us by way of an Italian atelier, are by-products of the food industry.  The transformation of rough hides into stunning leathers allows for recovery and reuse of what would otherwise be additional waste, and Italy's rich history of leather production dates back well over 1,000 years.  We work exclusively with Italian tanneries that have existed for generations in one of Italy's cradles of leather innovation and that serve as leaders in environmental and social responsibility.  Among other things, they adhere to the quality standards and environmental regulations set out by UNI EN ISO 9001 and UNI EN ISO 14001.  Our American alligator is sourced from one of the finest firms in Milan, and the materials themselves are sourced exclusively through the Louisiana Department of Wildlife & Fisheries' sustained-use management and conservation program.  That Department notes that its sustained use program "is one of the world’s most recognizable examples of a wildlife conservation success story" and a model for species management.  The American alligator is not endangered or threatened anywhere in the United States, and the Louisiana program certifies to the U.S. Fish and Wildlife Service on an annual basis that there is no detriment to the species.

WHAT IF I HAVE Another concern?

Please contact us anytime. Harlen is committed to our clients' happiness and to resolving any issues that may arise.